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OVERVIEW
Multi-factor Authentication adds another layer of security to your Q6 account.
This is a requirement set by the ATO for any registered Single Touch Payroll software.
An authenticator APP is required on your phone or other devices. Download from the link below
How to set up Multi-factor Authentication for Internal Users (i.e. Staff)
• Step 1 – Log into your account with your user name and password.
• Step 2 – Select Settings > User Management > Select the internal user you want to setup Multi-factor Authentication by double clicking. Then you will find the setup option at the bottom
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• Step 3 – Click Setup and install Google Authenticator as per instruction below.
Install an Authenticator app
Download and install the relevant authenticator app for your device:
APP store for iPhone, iPad, Android, Mac computers and Windows computers
Google Authenticator for Android devices, iPhone, iPod Touch, or iPad, and BlackBerry devices (Google Accounts Help Center)
Windows Authenticator for Windows Phones (Microsoft Store)
Follow the installation instructions provided for your device to add an account
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• Step 4 – Once the Authenticator App is installed mobile phone, open the App, choose the scan bar code function, scan the code in Step 3, then click next.
• Step 5 – Security Questions
If you don't have access to your authentication device for any reason (eg you left your phone at home), you can still log in using a recovery method. You can answer the security questions.
You have to select recovery questions when setting up 2FA. You can use the security questions as the recovery method if you don’t have access to your authentication device.
The minimum answer character limit is three characters.
• Step 6 – Once you click Next on Step 5, Multi-factor Authentication will be enabled. You may disable this function by clicking the disable button as below.
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Multi-factor Authentication for External User (i.e. Accountant, Bookkeeper)
Setting up for Multi-factor Authentication for an External User is slightly different from internal user set up. The set up is done through Company List instead of User Management.
How does Multi-factor Authentication work?
When you have Multi-factor Authentication enabled, you need to use a second method to login to Q6. In addition to your standard Q6 user-name and password, you also have to enter a six-digit code provided by a separate App on your smart phone, Google Authenticator.
If you don’t have your mobile device available when you need to login to Q6, you can answer the security questions you set up when you enabled Multi-factor Authentication in order to gain access to Q6. The fallback questions should only be used when necessary and not as a regular alternative to the authenticator App.
In Q6, Multi-factor Authentication was designed for both internal users, such as admin and payroll staff, and external users, such as accountant, bookkeeper. There is a slight difference when it comes to setting up functions between internal users and external users.
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