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Definition
Credit Note is a form sent by a seller to a buyer, stating that a certain amount has been credited to the buyer's account. A credit note is issued in various situations to correct a mistake, such as when an invoice amount is overstated, or correct discount rate is not applied, or goods spoil within the guaranty period, or they do not meet the buyer's specifications and are returned.
General Route for Sales:
Customer > Sales Quote > Sales Order > Sales Invoice > Receive Payment > Credit Note
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